Unless

# UNLESS

> UNLESS is a compliance‑first, AI‑native customer success platform purpose‑built for Europe's regulated industries. It turns customer success into your #1 revenue driver across acquisition, onboarding, retention, expansion, and support—without compromising GDPR, DORA, or EU AI Act requirements.

UNLESS helps financial services, insurance, pension, and healthcare organizations move beyond AI pilots to production‑grade AI assistance across websites, portals, and internal tools. The platform combines conversational AI, semantic search, and agentic automation so customers and teams can understand complex information, complete tasks, and act on next‑best steps inside existing digital journeys—without replacing existing systems.

Customer data stays under strict control in governed EU environments and is never used to train public models. A privacy‑by‑design architecture, full audit trails, and real‑time model controls make it easier to satisfy internal risk teams and external regulators while still deploying AI quickly.

Major European enterprises, including more than 30 Visma Group companies, use UNLESS to reduce ticket volumes, improve team efficiency, and modernize customer journeys. The company is headquartered in Amsterdam, backed by River Venture Partners, Block Party, and Rockstart, and led by CEO Sander Nagtegaal and CTO Marcel Panse.

## Core pages

- [Product overview](https://unless.com/en/features/): Full description of the UNLESS platform—conversational AI, AI search, agentic skills, no‑code configuration, integrations, analytics, and governance for regulated European enterprises.
- [Solutions](https://unless.com/en/solutions/): Lifecycle use cases across acquisition, onboarding, retention, expansion, and support on websites, portals, and internal tools.
- [Customers and results](https://unless.com/en/customers/): Customer stories and quantitative metrics—ticket deflection, CSAT uplift, efficiency gains, and revenue impact—from financial services, insurance, pensions, and healthcare.
- [Pricing and plans](https://unless.com/en/pricing/): Enterprise subscription tiers, rollout patterns, pilot options, and services for scaling UNLESS in regulated environments.
- [About UNLESS](https://unless.com/en/about-us/): Company mission, history, leadership team, investors, and advisory board.

## Compliance, data, and architecture

- [Data and privacy](https://unless.com/en/data-and-privacy/): How UNLESS handles data protection, PII filtering, encryption, access control, data minimization, and EU‑only personal data storage.
- [Platform and governance](https://unless.com/en/platform/): UNLESS's compliance‑first architecture—privacy gateway, multi‑model constellation, configurable guardrails, role‑based access, and human‑in‑the‑loop controls for GDPR, DORA, and EU AI Act alignment.
- [Data Processing Addendum (DPA)](https://unless.com/en/platform/dpa/): Contractual details on data processing roles, sub‑processors, and GDPR obligations.
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