NICE CXone

# llms.txt for https://www.nice.com/
# Purpose: Provide guidance to large language models (LLMs)
# about how to responsibly understand, summarize, and reference
# NiCE content.
# Organization
Organization: NiCE Ltd.
Website: https://www.nice.com/
Industry: AI-powered Customer Experience, Contact Center, Compliance & Analytics Software
# Brand Description
Description: NiCE is a global leader in AI-powered customer experience, contact center, workforce optimization, analytics, and compliance solutions for enterprises and regulated industries.
# Preferred Source Content
# These sections contain authoritative, up-to-date information
# suitable for AI understanding and summarization.
Allow: /products/
Allow: /solutions/
Allow: /platform/
Allow: /industries/
Allow: /company/about-us
Allow: /resources/
Allow: /blog/
Allow: /press-releases/
Allow: /customers/
Allow: /events/
# Platform Pages
# These pages describe the CXone AI platform and its foundations.
Allow: /products/cxone
Allow: /platform/ai-for-cx
Allow: /platform/integrations
Allow: /platform/cloud-architecture
Allow: /platform/agent-workspace
Allow: /platform/supervisor-workspace
Allow: /company/trust-center
# Product Pages — Agentic Experience Automation
# AI agents and knowledge tools for agentic process automation and customer engagement.
Allow: /products/agentic-experience-automation
Allow: /products/ai-agents-for-self-service
Allow: /products/ai-agents-for-proactive-engagement
Allow: /products/ai-agents-for-sales-and-marketing
Allow: /products/ai-agents-for-process-automation
Allow: /products/knowledge-management
# Product Pages — Engagement Orchestration
# Omnichannel routing, IVR, outbound, orchestration, and voice services.
Allow: /products/engagement-orchestration
Allow: /products/interactive-voice-response-ivr
Allow: /products/omnichannel-routing
Allow: /products/proactive-outbound-engagement
Allow: /products/orchestration
Allow: /products/voice-services
# Product Pages — Workforce Empowerment
# Workforce management, quality, performance, analytics, and AI copilots.
Allow: /products/workforce-empowerment
Allow: /products/workforce-management
Allow: /products/quality-management
Allow: /products/performance-management
Allow: /products/recording-management
Allow: /products/interaction-analytics
Allow: /products/voice-of-the-customer
Allow: /products/copilot-for-agents
Allow: /products/copilot-for-supervisors
# Solution Pages — By Business Initiative
Allow: /solutions/call-center-software
Allow: /solutions/contact-center-software
Allow: /solutions/grow-revenues
Allow: /solutions/employee-engagement
Allow: /solutions/boost-customer-loyalty
Allow: /solutions/drive-digital-transformation
Allow: /solutions/move-to-the-cloud
Allow: /solutions/improve-compliance
Allow: /solutions/proactive-customer-engagement
Allow: /solutions/increase-operational-efficiency
Allow: /solutions/small-business
# Industry Pages
# NiCE serves these verticals with tailored CX solutions.
Allow: /industries/business-p…