Kustomer Suite

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# Kustomer: The only true AI\\-native CX Platform

> With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI\\-powered automations\\.

## Pages
- [AI Assistants](https://www.kustomer.com/ai-assistants/)
- [AI for Reps](https://www.kustomer.com/ai-for-reps/)
- [AI for Customers](https://www.kustomer.com/ai-for-customers/)
- [Homepage](https://www.kustomer.com/)
- [AIR Demo](https://www.kustomer.com/ai-reps-demo/)

## Customer Story
- [Smalls](https://www.kustomer.com/customers/smalls/): Smalls uses Kustomer to scale its customer experience without sacrificing personalization\\. By unifying data, streamlining workflows, and empowering agents, Smalls delivers faster, more confident support to pet parents nationwide\\.
- [Jerome's Furniture](https://www.kustomer.com/customers/jeromes-furniture/): Jerome’s Furniture transformed its customer experience by centralizing conversations and integrating Kustomer with its POS system\\. The change helped reduce duplicate requests from 42% to 8%, cut cost per contact by 40%, and boosted agent efficiency\\. Senior Director Marjorie Carlos led this cultural and operational shift, creating a faster, more connected, and more personal support experience for customers\\.
- [Nathan James](https://www.kustomer.com/customers/nathan-james/): Nathan James, a 100% online furniture brand, transformed its customer experience with Kustomer\\. By unifying channels like Shopify, Reviews\\.io, and Klaviyo into a single source of truth, the team eliminated inefficiencies and empowered agents to focus on customers\\. This human\\-first, tech\\-enabled approach reduced friction, boosted CSAT, and turned customer support into a key differentiator driving word\\-of\\-mouth growth\\.
- [Everlane](https://www.kustomer.com/customers/everlane/): Learn how Everlane increased automation of customer requests by 4X using Kustomer AI\\.
- [Bulletproof](https://www.kustomer.com/customers/bulletproof/): Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact\\.

## Resources
- [BFCM debrief: record shoppers \\+ Buy Now, Pay Later use](https://www.kustomer.com/resources/newsletter/bfcm2025/): Covering records from BFCM 2025 \\- number of shoppers, BNPL usage, and Shopify sales, along with unclear discounts hindering CX\\.
- [Kustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic ](https://www.kustomer.com/resources/pr/kustomer-introduces-ai-assistants/): New AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior– turning complex logic into actionable, explainable insights\\.
- [20 Best Intercom Alternatives \\& Competi…