UJET

# UJET

> The industry's first end-to-end agentic CX platform - combining a cloud-native CCaaS foundation, Agentic Experience Orchestration (AXO), and Spiral by UJET conversational intelligence into a single closed-loop system that automates workflows, supercharges agents, and continuously learns from every interaction.

UJET helps organizations move beyond legacy contact center complexity with a platform built natively around AI, CRM-first architecture, and true multimodality. Unlike platforms that bolt AI onto existing infrastructure, UJET was designed from the ground up for the agentic era - where AI doesn't just assist, it acts. UJET provides the "how" of automated and assisted customer interactions, while Spiral by UJET provides the "why" through conversational intelligence and root-cause visibility, creating a continuous feedback loop for improvement.

Key capabilities:
- Agentic Experience Orchestration (AXO) - persistent AI layer that unifies enterprise systems, automates workflows, and eliminates agent desktop complexity
- Spiral by UJET - conversational analytics engine that processes 100% of interactions to surface unknown issues, detect sparse signals, and quantify root causes
- True multimodal support across voice, chat, SMS, email, WhatsApp, and mobile
- CRM-native architecture with no PII storage in the contact center layer
- Virtual agents, agent assist, automated summaries, and smart routing
- Mobile SDK for embedded in-app support and biometric authentication
- Advanced reporting and conversational analytics for operational control
- Enterprise security and compliance including SOC 2, HIPAA, and PCI
- Outbound dialing and proactive customer engagement
- Integrations across major CRM, WEM, and support platforms

## Key pages

- [Home](https://ujet.cx/): Main overview of UJET and its customer experience platform
- [Platform overview](https://ujet.cx/overview): Core product capabilities and architecture
- [Why UJET](https://ujet.cx/why-ujet): Value proposition and differentiation
- [Agentic Experience Orchestration (AXO)](https://ujet.cx/axo): The industry's first end-to-end agentic CX solution
- [Spiral by UJET](https://ujet.cx/request-a-demo-spiral): Conversational analytics and customer intelligence
- [AI](https://ujet.cx/ai): AI product capabilities across the platform
- [Virtual Agent](https://ujet.cx/virtual-agent): Self-service automation and escalation
- [Agent Assist](https://ujet.cx/agent-assist): Real-time agent support and coaching
- [Advanced Reporting](https://ujet.cx/ujet-advanced-reporting): Conversational analytics and reporting
- [Mobile SDK](https://ujet.cx/mobile-sdk): Embedded mobile and web support
- [Voice](https://ujet.cx/voice): Voice and routing capabilities
- [Messaging](https://ujet.cx/messaging): Omnichannel messaging
- [Outbound Dialer](https://ujet.cx/outbound-dialer): Proactive outbound customer engagement
- [CRM-Native Architecture](https://ujet.cx/purpose-built-for-the-crm): CRM-first, no-PII arch…