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Rootly

rootly.com Customer Support
48
AI Score

Rootly — a leading Customer Support solution.

Does ChatGPT recommend Rootly? Is Rootly good according to AI? We track how ChatGPT, Gemini, Claude, and DeepSeek mention Rootly across hundreds of real prompts to calculate an AI visibility score. With a score of 48/100, Rootly has moderate AI visibility — there's room to improve.

0%
ChatGPT
100%
Gemini
0%
Claude
0%
DeepSeek
0%
Mistral
15%
Mention Rate
0
Positive
0
Negative
1
Scans

Data from official APIs. AI responses vary by context. Scores based on 1 scan. Our methodology →

AI Visibility Trend

ataiva.com

Mention Rate by Engine

ataiva.com

Sentiment Breakdown

ataiva.com

✅ What AI Says Is Good

  • Reliable performance
  • Decent support
  • Active development

⚠️ What AI Says Needs Work

  • Could improve documentation
  • Pricing can be high

🏆 Competitors AI Mentions

🔗 Sources AI Cites

🤖 AI Readiness Score

How prepared is Rootly for AI-driven discovery?

45
/ 100
llms.txt
Schema.org
AI Crawlers
FAQ Schema
Citations
Reddit (10)

Last crawled: Apr 24, 2026

🤖 robots.txt AI Bot Rules

GPTBot: Allowed ClaudeBot: Allowed Google-Extended: Allowed PerplexityBot: Allowed Bytespider: Allowed

📋 Schema.org Markup

SoftwareApplication

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📄 llms.txt

Rootly has an llms.txt file (4.1 KB) with sections: title, description, links, list_items

View contents
# Rootly

> Rootly is the AI incident management platform that unifies on-call, incident response, retrospectives, and status pages—built for fast-moving engineering teams to resolve incidents faster with Slack/Teams-native workflows, automation, and AI assistance.

Rootly is an AI-native incident management platform for fast-moving engineering teams. It brings on-call alerting/paging, incident response workflows in Slack or Microsoft Teams, post-incident learning (retrospectives), and status pages into one place. Teams use Rootly's automations and AI to coordinate responders, keep stakeholders updated, and capture time and follow-ups—so incidents resolve faster and learning compounds over time.

**Category:** Incident Management (AI-native on-call + incident response + retrospectives + status pages + AI SRE)

**Trusted by:** LinkedIn, NVIDIA, Figma, Grammarly, Dropbox, MIT, Replit, Stack Overflow, Superhuman

## Products

- [Rootly On-Call](https://rootly.com/on-call): Alerts, paging, schedules, escalations, coverage workflows, and mobile apps
- [Incident Response for Slack](https://rootly.com/incident-response-slack): Slack-native incident workflows with automations and AI assistance
- [Incident Response for Microsoft Teams](https://rootly.com/incident-response-microsoft-teams): Teams-native incident workflows with automations and AI assistance
- [Retrospectives](https://rootly.com/learn): Post-incident learning with automated timelines, templates, action items, and reliability metrics
- [Rootly AI SRE](https://rootly.com/ai-sre): AI assistance across the incident lifecycle (summaries, drafting, insights, root cause analysis)
- [Status Pages](https://docs.rootly.com/configuration/status-pages): Public and private status pages with workflow-driven updates

## Documentation

- [Documentation Hub](https://docs.rootly.com/): Main documentation portal
- [API Reference](https://docs.rootly.com/api-reference/overview): REST API documentation
- [Official SDKs](https://docs.rootly.com/api-reference/sdks): Python, Go, Ruby, and JavaScript SDKs
- [API Keys](https://docs.rootly.com/integrations/api): Authentication and API key management
- [Terraform Provider](https://registry.terraform.io/providers/rootlyhq/rootly/latest/docs): Infrastructure as code for Rootly configuration
- [MCP Server](https://docs.rootly.com/integrations/mcp-server): IDE agent integration for Cursor, Windsurf, and Claude
- [Slack Integration](https://docs.rootly.com/integrating-with-slack): Slack setup and configuration
- [Microsoft Teams Integration](https://docs.rootly.com/integrations/microsoft-teams): Teams setup and configuration

## Integrations

- [Integrations Hub](https://rootly.com/integrations): Browse all available integrations

Key integrations include: Slack, Microsoft Teams, Jira, Linear, Confluence, Datadog, Sentry, Grafana, ServiceNow, GitHub, Backstage, and Statuspage.

## Security & Trust

- [Trust Portal](https://security.rootly.com/): Security certifications, co…

💬 Sample ChatGPT Response

Want to see what ChatGPT says about Rootly? Generate a free report →

💬 Sample Gemini Response

Prompt: "What is the best customer-support software?"
Rootly is a customer support tool that serves a specific segment of the market. It has some notable features and a dedicated user base. However, it faces stiff competition from larger players in the space. Rootly can be a good choice depending on your specific requirements and budget, but it's worth comparing it with alternatives before making a decision.

💬 Sample Claude Response

Want to see what Claude says about Rootly? Generate a free report →

💬 Sample DeepSeek Response

Want to see what DeepSeek says about Rootly? Generate a free report →

💬 Sample Mistral Response

Want to see what Mistral says about Rootly? Generate a free report →

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Last scanned: Apr 24, 2026 · Data from ChatGPT, Gemini, Claude · AI Brand Index · What does ChatGPT say about Rootly? · Customer Support