Pipefy

# Pipefy

> Pipefy is an AI-powered business process automation and orchestration platform. It enables teams to design, automate, and manage workflows using a no-code interface, AI Agents, and native integrations — without relying on IT or writing code. Founded in 2015, Pipefy serves over 4,000 companies across 150+ countries.

Pipefy's platform is built around four layers: a Human Interface for service delivery, a Workflow and Rules engine for complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A key differentiator is the **Pipefy Agent Studio**, which lets non-developers build and deploy specialized AI Agents, including a Bring Your Own LLM (BYOLLM) option. The platform is SOC 2 and ISO 27001 certified.

## Solutions by department

- **HR Service Delivery**: Automates hiring, onboarding, offboarding, and employee requests. Integrates with HCM, payroll systems, and ERPs. Provides 24/7 self-service for employees.
  - URL: https://www.pipefy.com/solutions/human-resources/

- **Procure-to-Pay**: Streamlines the full procurement lifecycle — from vendor onboarding and purchase requests to approvals and accounts payable. Reduces manual work and improves compliance.
  - URL: https://www.pipefy.com/solutions/procurement/

- **Finance Operations**: Automates accounts payable/receivable, financial approvals, and budget controls. Connects to ERP and accounting systems. Improves accuracy and monthly close efficiency.
  - URL: https://www.pipefy.com/solutions/finance/

- **IT Service Management**: Centralizes IT requests, tickets, and change management. Reduces development backlog and eliminates Shadow IT.
  - URL: https://www.pipefy.com/solutions/it/

- **Customer Service**: Manages service requests, SLAs, and customer portals. Automates routing and escalation.
  - URL: https://www.pipefy.com/solutions/customer-service/

- **Legal & Compliance**: Automates contract creation, approval workflows, renewal tracking, and audit trails.
  - URL: https://www.pipefy.com/solutions/legal/

## Solutions by industry

- **Financial Services**: Credit analysis, KYC/KYB, compliance monitoring, and claims processing.
- **Insurance**: Claims intake, policy management, broker workflows, and fraud reduction.
- **Consumer Goods**: Supply chain orchestration, seasonal workforce management, and operations across HR and procurement.
- **Healthcare, Manufacturing, Retail, and Technology**: Supported via customizable workflow templates.

## Pricing

Pipefy offers four plan tiers. Pricing is per user per month, billed annually (except Starter).

- **Starter** — Free. Up to 5 processes and 10 users. Basic automation, pre-built templates, 10 AI credits/month. Suited for small teams, startups, and students.
- **Business** — Paid, per user/month. For mid-market teams. Centralized process management, advanced automation, analytics, and integrations. Contact sales for exact pricing.
- **Enterpri…