ParcelLab

# parcelLab

> Increase customer lifetime value by personalizing every touchpoint from delivery to returns with our post\-purchase experience software\.

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## Pages
- [No two returns are the same](https://parcellab.com/no-two-returns-are-the-same/)
- [Returns are not one\-size\-fits\-all](https://parcellab.com/returns-are-not-one-size-fits-all/)
- [Returns Leak Calculator](https://parcellab.com/returns-leak-calculator/)
- [Customer Stories](https://parcellab.com/case-studies/)
- [About Us](https://parcellab.com/about-us/)

## Posts
- [How to increase post\-purchase engagement](https://parcellab.com/blog/how-to-increase-post-purchase-engagement/)
- [What is eCommerce returns management? Why is it essential for your business?](https://parcellab.com/blog/what-is-ecommerce-returns-management-why-is-it-essential-for-your-business/)
- [Top 5 post\-purchase experience software providers in 2026](https://parcellab.com/blog/top-5-post-purchase-experience-software-providers/)
- [Start recovering returns revenue and stop ignoring your highest\-converting touchpoint](https://parcellab.com/blog/returns-revenue-recovery-tactics/)
- [Top 6 return management solutions of 2026](https://parcellab.com/blog/top-6-return-management-solutions/)

## Case Studies
- [URBN drives revenue and reduces customer pain points with a powerful post\-purchase experience](https://parcellab.com/case-study/urbn-drives-revenue/): URBN chose parcelLab to harmonize their post\-purchase experience and unlock new levels of performance and control\.
- [Caraway Home reduces package theft to 1%](https://parcellab.com/case-studies/caraway-home/)
- [ALDI ONLINESHOP drives 8M clicks back to their website since implementing parcelLab](https://parcellab.com/case-studies/aldi-ecommerce/): ALDI ONLINESHOP partnered with parcelLab to improve operations and create the post\-purchase experience their customers deserve\.
- [True Classic drives 29% revenue growth per email](https://parcellab.com/case-studies/trueclassic-29-revenue-per-email/): True Classic partnered with parcelLab to create post\-purchase experiences that are seamless, personalized, and boost customer lifetime value\.
- [Farfetch sees 79% of customers return to website via tracking](https://parcellab.com/case-studies/farfetch-79-return-to-website/): FARFETCH partnered with parcelLab to ensure their personalized luxury experience continued throughout the entire customer journey rather than ending at checkout\.

## Partners
- [FedEx](https://parcellab.com/partner/fedex/): FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e\-commerce and business services\.
- [Attentive ](https://parcellab.com/partner/attentive/): Attentive is an AI\-powered SMS and email marketing platform that helps brands engage customers with personalized, real\-time, two\-way communication\.
- [Shopify](https://parcellab.com/partner/shopify…