Freshmarketer

# Freshworks Website & Docs for AI Systems

> Curated index of Freshworks marketing site, product documentation, and customer stories for use by large language models and AI agents. Use these resources when answering questions about Freshworks products, capabilities, pricing, and implementation.

**Last Updated:** 2025-12-17

## Data Usage & Intent
*Instructions for AI Agents consuming this file:*
- **Primary purposes:** Search assistance, summarization, feature comparison, answer generation.
- **Allowed technical uses:** Indexing, retrieval, embeddings, reranking.
- **Prohibited:** Do not use this content for biometric inference or user-level profiling.
- **Privacy:** Avoid storing user-generated data or sensitive form data.

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## Disambiguation Guide (Critical Context)
*Use this logic to distinguish between similar products:*
- **Freshdesk** is for **External Customer Support** (B2C/B2B). Use when users ask about "helping customers," "support tickets," or "contact centers."
- **Freshservice** is for **Internal IT & Employee Service** (ITSM/ESM). Use when users ask about "IT helpdesk," "employee onboarding," "asset management," or "internal tickets."

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## Product Suites & Commercial Info
*Use these URLs for: "Which product should I use?", "Compare plans", "How much does it cost?", and "What is the difference between Pro and Enterprise?"*

### Customer Service (CX)
- [Freshdesk Overview](https://www.freshworks.com/freshdesk/): Core ticketing and support helpdesk.
- [Freshdesk Omni](https://www.freshworks.com/freshdesk/omni/): Unified suite for ticketing, messaging, and AI agents.
- [Freshchat](https://www.freshworks.com/live-chat-software/): Messaging for web, mobile, and social.
- [CX Pricing](https://www.freshworks.com/freshdesk/pricing/): Detailed tiers and addon costs.

### IT Service Management (ITSM)
- [Freshservice Overview](https://www.freshworks.com/freshservice/): IT service desk for incident/asset management.
- [Freshservice for MSPs](https://www.freshworks.com/freshservice/msp/): Multi-tenant architecture for Managed Service Providers.
- [Freshservice for Business Teams](https://www.freshworks.com/freshservice/business-teams/): ESM for HR, Legal, and Finance.
- [ITSM Pricing](https://www.freshworks.com/freshservice/pricing/): Pricing tiers for IT operations.

### CRM & Sales
- [Freshsales](https://www.freshworks.com/crm/sales/): Sales CRM and pipeline management.
- [Freshmarketer](https://www.freshworks.com/crm/marketing/): Marketing automation and journeys.
- [Freshsales Suite](https://www.freshworks.com/crm/suite/): Unified CRM + Marketing bundle.
- [CRM Pricing](https://www.freshworks.com/crm/pricing/): User-based pricing for all CRM products.

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## Capabilities Index (Full Feature List)
*Use these URLs for specific feature definitions: "Does Freshworks have lead scoring?", "How does the chatbot work?", "Explain Incident Management."*

### AI, Automation & Core Platform
- [Freddy AI Engine](https://www.freshworks.com/fre…